Delivery & Returns
US ORDERS
Most jewellery orders are sent via UPS signed for service, which takes 1-3 working days. Delivery to certain parts of the country can take over a week by 1st class, so please accept my sincere apology if that happens. Unfortunately, we cannot take responsibility for any delays caused by UPS or other third parties but we will try our best to help you track your order.
Orders are usually dispatched within 1-2 working days.
INTERNATIONAL ORDERS
Orders are sent via UPS tracked and signed service.
Europe delivery usually takes around 5 - 7 working days.
Rest of the world delivery usually takes around 7 - 12 working days.
Please allow up to 14 days for deliveries to Europe and up to 24 days for deliveries to the rest of the world.
DELIVERY COSTS
US - FREE on ALL orders
PLUS FREE luxury gift box packaging for orders over $50
INTERNATIONAL - ONLY $6.50
FREE INTERNATIONAL shipping on orders over $90
RETURNS & EXCHANGES
We gladly accept returns.
Contact us within: 14 days of delivery
Dispatch items back within: 14 days of delivery of receiving your items.
Contact email: [email protected]
Company Address: 217 E Main Street APT 220, Louisville, KY 40202, United States
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalised orders
- Pierced earrings for hygiene reasons
Conditions of Return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Your returned items must be in unworn and undamaged condition, otherwise your return may be rejected. You must send back the items in their original packaging including the postal packaging, jewellery boxes, marketing materials, freebies, etc.
Please obtain proof of receipt for your post in case of loss during transit. We highly advise using a tracked or signed-for service for your return (although it's not necessary to use Special Delivery unless your order value is over $50).
Unfortunately we cannot take responsibility if your returning order is lost or damaged during transit and we suggest you submit a claim with the courier directly.
We will notify you once we've received your return and process the refund once your return is accepted. We aim to issue you a full refund within 48 hours of receiving your return.
Please contact us should you have any other questions regarding your returns.